Question 1

What is the MOQ for customised bottles?

Accepted Answer

Minimum order quantities vary by product type and customisation method. Standard stainless steel bottles typically require 50-100 units, whilst ceramic mugs generally need 200+ units. We're happy to discuss your specific requirements and find solutions that work for your organisation.

Question 2

Do you offer laser engraving?

Accepted Answer

Yes, we offer professional laser engraving services for stainless steel and metal drinkware. Laser engraving provides permanent, high-quality branding that won't fade or wear away. This method is ideal for corporate logos, text, and simple graphics.

Question 3

Are your bottles BPA-free?

Accepted Answer

Absolutely. All our products meet UK and EU safety standards, and any plastic components are certified BPA-free. We can provide material safety certifications upon request. Our stainless steel products contain no plastic components in contact with beverages.

Question 4

Do you provide samples?

Accepted Answer

Yes, we strongly recommend requesting samples before placing large orders. Sample products allow you to assess quality, size, and suitability for your needs. Please contact us to discuss sample options for your specific requirements.

Question 5

How long is the lead time?

Accepted Answer

Standard lead times range from 2-4 weeks depending on product complexity and customisation requirements. This includes production and UK delivery. We recommend planning 8-12 weeks from initial consultation through final distribution to accommodate design, approval, and logistics phases.

Question 6

Can you deliver across the UK?

Accepted Answer

Yes, we deliver throughout the United Kingdom. For large orders to multiple locations, we can coordinate logistics to ensure efficient distribution. Delivery timelines and costs vary based on order size and destination specifics.

Question 7

What printing methods do you offer?

Accepted Answer

We offer laser engraving, UV printing, and screen printing. Laser engraving suits stainless steel with permanent monochrome designs. UV printing enables full-colour graphics on various materials. Screen printing provides cost-effective solutions for large-volume orders with simple designs.

Question 8

What materials are available?

Accepted Answer

We offer drinkware in food-grade stainless steel (304 and 316), premium ceramic, borosilicate glass, sustainable bamboo, and BPA-free plastics. Material selection depends on your specific requirements, budget, and intended use. We're happy to provide guidance on optimal material choices.

Question 9

Do you offer design services?

Accepted Answer

Yes, our team can assist with logo adaptation and design optimisation for drinkware application. We ensure your branding translates effectively to the selected products and customisation methods. Design support is included with orders.

Question 10

What payment terms do you offer?

Accepted Answer

We typically require 50% deposit upon order confirmation, with the balance due before shipping. For established clients or large orders, we can discuss alternative payment arrangements. All major business payment methods are accepted.

Question 11

Can you accommodate rush orders?

Accepted Answer

Rush orders are possible depending on current production schedules and product availability. Expedited timelines typically incur additional costs and may limit customisation options. Please contact us as early as possible to discuss urgent requirements.

Question 12

What quality certifications do your products have?

Accepted Answer

Our products meet UK and EU safety standards, including food contact regulations. Stainless steel items use food-grade 304 or 316 steel. All plastic components are BPA-free and certified. We can provide specific certifications and test reports upon request.

Question 13

Do you offer product warranties?

Accepted Answer

Yes, our products come with manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by product type. We stand behind our quality and will address any legitimate quality concerns promptly and professionally.

Question 14

Can you match specific Pantone colours?

Accepted Answer

For powder-coated products, we can match specific Pantone colours subject to minimum order quantities. Exact colour matching may incur additional costs depending on requirements. Please provide Pantone references during the quotation phase for accurate pricing.

Question 15

What file formats do you need for artwork?

Accepted Answer

We accept vector files (AI, EPS, PDF) for optimal results. High-resolution PNG files (300dpi minimum) are also acceptable. Our design team will review your artwork and advise if any adjustments are needed for optimal reproduction.

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